Refund policy
Return & Refund Policy – Prince Dresses
At Prince Dresses, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, we're here to help.
Return Policy
We offer a 7-day return window from the date of delivery. To be eligible for a return, the item must be:
● Unused and in its original condition
● With tags intact
● In its original packaging
● Accompanied by the receipt or proof of purchase
To initiate a return, please contact us at princedresses2005@gmail.com. Returns must be sent to the following address:
No. 9/86/2, Kanniyamman Kovil Street, Main Road, Near Cheyyar Fire Station, Cheyyar – 604407
Once your return request is approved, we will provide you with a return shipping label and instructions for sending the package. Please note: Items returned without prior authorization will not be accepted.
For any return-related inquiries, feel free to reach out at princedresses2005@gmail.com.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please inspect the package upon delivery and contact us immediately. We will assess the issue and arrange a resolution promptly.
Items Not Eligible for Return
We do not accept returns for the following:
● Customized or personalized items
● Items marked as sale or purchased using gift cards
If you’re unsure about your item’s eligibility, please contact us before proceeding.
Exchanges
We do not offer exchanges. If you wish to replace an item, please initiate a return for the original item and place a new order separately once the return is approved.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt — no justification required. Items must meet the return eligibility criteria listed above.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, your refund will be processed and credited to your original payment method within 10 business days.
Note: Banks or credit card companies may take additional time to reflect the refund.
If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at princedresses2005@gmail.com.